Most basic voice actions not working

[Hayley1962]

Same problem started this week, first generation TV. Done resets etc so guess it like most issues where just have to wait and wait... maybe I should say I want to spend more on packages or broadband etc and then I am sure a response would be rapid...

[Heymacarenaboi]

Another thing this has also made me think about. Why isn't there volume control on the sky remote app? So on top of all of this I'm currently awaiting a new sky remote to arrive. Won't be for another week or so though through Amazon. I've tried all sorts to reduce the volume. But with no physical buttons on Glass or the Remote app. My Glass is now stuck at 50 volume and depending on what I'm watching is unbearable. Is there anyway to turn the volume down on a 1st Gen Sly Glass using only the remote app?

[Heymacarenaboi]

Don't know what happened but voice actions have just started working again for me. 

Swift fix - Thanks Sky. But also please consider putting volume control on the sky remote app. 

[KevNewMedia · Accepted solution]

Morning Everyone

Thank you for your patience whilst we worked through this problem.

As @Heymacarenaboi has posted, this fault has been resolved. Our support teams have also confirmed this.

In terms of the volume control in the digital remote control, we've fed this into our product teams 🙂

[Hayley1962]

Sorry if this is obvious or not available to you via voice but I use "Hi Sky, volume 25%"

[GavYCK]

A volume control on the remote app would be really useful! 

[Heymacarenaboi]

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@Hayley1962 wrote:

Sorry if this is obvious or not available to you via voice but I use "Hi Sky, volume 25%"

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This normally did work and I can confirm it's working now. But I was unfortunately without a physical remote due to my lovely pooch. And with the fault that's now been resolved. I couldn't do anything for my Sky Glass volume. 

Fingers crossed volume control gets added. 

[John+Norris]

We have recently moved to Gen 2 and this is still an issue!?

[Wacker11]

 No

all ok now

[John+Norris]

How did it get fixed?

[Wacker11]

Think Sky knew off the issue and it fixed itself

[Jporch316]

@John+Norris 

Try the below 

Switch tv to standby (either with remote, or with button on side of set)

Switch off at plug

Switch on at plug (no waiting necessary)

When red standby light comes on, press Home button on remote.