Picture Freezing

[Job999]

This is the third time that I have reported problems with the picture and sound freezing.  I'm getting a bit fed up with this issue. Whilst if I have time I will go through the motions to fix it when my wife is alone she cannot do it herself. 

[peter-marlow+1966]

Welcome to the forum 

We are all fellow customers on here like yourself 

Try  unplugging the tv from the mains for about 10 minutes .also if your  tv  is connected by  wifi Try connecting it with  an  ethernet cable it is more stable than WiFi.  Also open Netflix go to help in the app and  go to  check  my network, run that and see what  speed  your tv is getting.  Sky recommend  a minimum of 25mps for hd channels and 35mps for uhd channels. Also the more  devices  that you have connected to the Internet the weaker the signal is to each one.

[Job999]

Thanks Peter, this is not the first time it's happened, I've been through a number o& options and settings with the online assistance now. I have reported it three times but it must have occurred over Fifteen times in three months. Being new to Sky it's not what I expected. Thanks for the suggestion