Like everyone posting here, I am thoroughly fed up with the Sky Glass issue. It's been very noticeable from approximately mid February. All the same symptoms stated here, switch on in the morning, select BBC 1 and after about 4 minutes the screen goes black but with sound. Occasionally, as someone posted, there is an audio clip from what sounds like a short preview of a programme. The most number of times I've had to reset was 11. However it's not restricted to only mornings. I was watching itvx at night when the same thing happened. If I didn't know better I would say that the TV was looking for app updates but due to a glitch in the latest update it's causing severe issues. Interestingly the only apps that work before resetting are YouTube and Amazon Prime!
I've been on the helpline 4 times and every time they are trying to blame it on my broadband, WiFi, too many devices using the bandwidth or using an ethernet connection. When I tell them I have had the same setup successfully for 4 years without issue they come with vague mutterings about solving the issue, all of which I've tried, to no avail. The last time I told them that if this doesn't get fixed soon, I will, regretfully be canceling my subscription. I've been with Sky nearly 30 years but enough is enough.
Last few days, technical fault with channel, disney plus etc works.
