This discussion topic has been answered Discussion topic: It will not even switch off

This message was authored by: Isobel14 · ‎27 Dec 2025

My sky glass is frozen

This message was authored by: mikealanr · ‎27 Dec 2025

You will need to power cycle it at the mains if it is fully non responsive.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr · ‎27 Dec 2025

Hi @Isobel14

You will need to power cycle it at the mains if it is fully non responsive.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Nigel19076 · ‎28 Dec 2025

Turn it off at the mains, commom sense really.

Tim

This discussion topic has been answered Discussion topic: It will not even switch off

It will not even switch off

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