Hi, did sky offer any compensation or reduced bill for when the sky glass went off completely for 2

[Jon114]

Hi. Did sky offer and deals , reduced bills of compensation for the sky glass been switched off for 2 days. My parents are elderly and there was no way they could have sorted it out. Not to mention they've got every screaming service going which I had to install one by one with each having a different (Removed)  password. Took ages. Just wondering if they have. Thanks

Moderator note: Removed inappropriate language

[Daniel0210]

@Jon114 

I presume you mean the issues discussed in this large thread

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4755170#M145352

I'm not aware of Sky making any announcement regarding compensation although a couple of individuals on that thread have mentioned receiving a £5 credit on their account. 

[Exiled-in-HH]

Sky caused the issue so should've made automatic compensation payments to limited number of customers effected🤔

[peter-marlow+1966]

I phoned  sky yesterday  about my bill for this month  which  is due next week, told the lady  on the phone  that the issue  from last month  meant  I could  not use my sky glass  tv  for 4 days, got £20 off this month's bill 

[Fothergill1]

@peter-marlow+1966 Well done.  I'm surprised you got so much so a good result🤞 .

[peter-marlow+1966]

• I do have everything  in the package  that you can get from  sky, plus gigafast broadband  and 3 mobile phones with them, the lady did put me hold while  she went  to check  what compensation  I would get, but I am  every happy  with  what I got off my bill, at the start of the conversation  she  said  to mehad it been  off for  a week aswell,  i hope this helps  everyone  on here, please get in touch  with  sky to find out what you can get off your next bill