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This discussion topic has been answered Discussion topic: Help me out

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This message was authored by: Jack995

Help me out

So had a accident today and my tv screen got broken. Not happy but it is what it is. If I was to buy a sky glass aid to replace my Gen 1 would I be able to keep on the contract with sky for my subscriptions on the new tv ( I have paid the tv off in full ) any help on to this would be greatly appreciated stressed is a understatement 


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This message was authored by: mikealanr Answer

Re: Help me out

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jack995 

 

Short answer is yes. You just need to make the new Glass your primary device (if you don't have whole home).

 

As described here: https://www.sky.com/help/articles/your-devices-sky-glass-t2

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr Answer

Re: Help me out

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jack995 

 

Short answer is yes. You just need to make the new Glass your primary device (if you don't have whole home).

 

As described here: https://www.sky.com/help/articles/your-devices-sky-glass-t2

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: Angel_Aka

Re: Help me out


@Jack995 wrote:

So had a accident today and my tv screen got broken. Not happy but it is what it is. If I was to buy a sky glass aid to replace my Gen 1 would I be able to keep on the contract with sky for my subscriptions on the new tv ( I have paid the tv off in full ) any help on to this would be greatly appreciated stressed is a understatement 


You don't even need to buy a Sky Glass TV. Ask Sky for a Stream puck instead and make it your primary device. You can then attach the puck to any TV you like, even a cheap one from a supermarket or a second hand one bought locally, and carry on watching your existing streamed channel subscription. 

This is a useful option if you don't want to be stuck in another long term loan agreement for an expensive Sky Glass TV.

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