Glass Gen 1

[ScottRAF_]

Sky Glass Gen 1 has been glitching for over 4 weeks, I have performed all the recommended resets and software updates etc. 

I have contacted Sky Cust Services but no reply as yet.

Any suggestions, TV is less than 24 months old. 

[peter-marlow+1966]

How is your tv glitting ? Please  can you give more onformation so we can help you

[ScottRAF_]

The screen freezes with multicoloured  pixels, but I still have sound. When it all goes normal I then have subtitles showing. 

[peter-marlow+1966 · Accepted solution]

Try unplugging the tv for a few minutes and your hub at the same time. If it is still doing after that i would give sky a call

[ScottRAF_]

Thanks for the advice, I have tried both of those suggestions.  

Read to Lob the TV on the street. Wouldn't recommend Glass to anyone.

1st thing in the morning the phone will be red hot. 

Thanks again.

[TimmyBGood]

---

@ScottRAF_ wrote:

TV is less than 24 months old. 

---

Then it's still under warranty.