@Kellymarie6262 wrote:
Thanks for you me reply. I'll give the app another try after 24hrs, but as you said a factory reset should have forced a refresh.
I can access Disney plus through my fire stick in another room and have no problems with my Internet speed with a not other device or line streaming any other channel on Sky.
If I can't sort this by the end of the day I'll give Sky a call (if I can actually get through to a human!!) and see if they can help or if they will send me out another puck (my account says I own the equipment... I think this was part of the deal when I initially signed up. )
@Kellymarie6262 something to bear in ming is that just because everything is working fine on other devices in your house, doesn't actaully mean the same will apply on Sky Stream. This works in a difference way to most devices, as nothing is stored locally and everything is run from Sky's own servers which means its requires a constant connection to the internet. Typically any small wifi dropouts, will cause issues with Sky Stream, which won't happen on most other devices like smart phones, tablets, streaming sticks.
If you are using Wifi, a simple test to see if this is cause, you can switch over to using an ethernet cable, and also disable the wifi within the puck's network settings. Its usually best as well once disabling the Wifi to give the puck a little reboot by unplugging it for a minute. This wil ensure it picks up that the Wifi has been disabled and thus is will then use the ethernet cable as the connection source.
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