Currently Playing tile doesn't work

[288283848491918]

Consistently getting that I can't return to the curtently playing programme. The currently playing tile on the home screen appears as a blank gap and pressing OK does nothing. I can scroll left and previously used apps/channels display, with suggestions to right, but currently playing is just a missing space. I have to hold the mic button and speak the name of the channel/app. Any fix?

[_Claire]

Hi @288283848491918 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[iklelisa]

Having same issues, text missing on tiles, just got this replacement last week due to a faulty one, didn't have this issue on other one. 

[Brill+Gill]

Hi @iklelisa, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Venoxa]

As of the last couple of days I've had some of the tiles being blank like youtube and some Sky related ones. Today called there so called tech support to get same old guff, its due to speed of my broadband mie is 75mb up and as I said this is a new issue. Also my puck keeps reseting and restarting Sky. Anyone else having thess issues?

[iklelisa]

Yeah, get fobbed off, I've had a replacement tv last week due to faulty picture, didn't have the issue of the tiles missing text etc until this one, they seem to try to blame everything else but their service, I get 940 meg symmetrical, don't have any issues with anything else. I was told the other day it's because my tv is on a glass stand and not a wooden one lol. And having to check through a third party app namely Netflix to check speed it's getting is ridiculous, but it's getting over 600meg so what do ya do. And having to go to social media and forums to get help is madness. Also when you factory reset it it gets stuck on entering the pin, even though it's the right pin, have to go upstairs to the puk and reset the pin, good job we have the puk or we'd be stuck on that screen. 

[slaters]

The continue rail has always been hit and miss, more miss for me.

Often doesn't even have programmes/series your currently watching. 

Programmes you've never watched.

Halfway through a show you've finished.

Wrong episode of something you are watching. 

The list goes on......

[_Claire]

Hi @slaters I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Venoxa]

Still the same have to restart sky glass any updates on what is causing this its so annoying?

[arcadeavenger]

Hi @Venoxa, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
 

[skychrist]

This happens to me at least once a day, and sometimes once an hour. Readily fixed by rebooting the TV, but nothing else I have found will get me back to full functionality. Irritating.

[LJB-C]

Hi there @skychrist, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[skychrist]

It's not just us, either:

SkyGlass Gen2 65":

https://helpforum.sky.com/t5/Sky-Glass/Missing-tiles-blue-boxes/td-p/5272370

Streaming puck:

https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-user-interface-icon-goes-blank-when-selected/...

[SuperMatt]

Hello, @skychrist. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Matt