Did you get a resolution on this? We are in the same situation. Ordered a glass on Wednesday last week, clicked on sign agreement on website. Grey box saying 'completed'. Then we got a cancellation email on Saturday. When I enquired as to why they said because agreement wasnt signed. Went through the process again yesterday. Second credit score, second upfront payament made (previous upfront payment not refunded yet). and we are in the same situation. Grey box saying completed, sky saying we havent done it. 6 hours on chat and on phone trying to rectify or get another way of signing. They admitted Sky have had this issue since 22nd but havent been able to fix. Working on the assumption my order will be cancelled for a second time tonight.
My last conversation with sky complaints was extremely unhelpful and they basically toild me they had no idea when it would be fixed and there was nothing they could do to stop the cancellation of my order.
Would be keen to hear from anyone that has had the problem solved and how they solved it.
