Confused

[Jehu]

I had sky glass tv delivered with new sky q box.I do'nt know which HDM to insert it because I plug in HDMI, I just can't get started

[Mark39]

@Jehu I doubt you were sent a Sky Q box. More likely a Sky Stream Puck. You wouldn't connect the Puck to your Glass TV - the Glass TV does everything a Puck does, by itself. It doesn't require any other Sky box connected to it.

You would connect the Puck to a standard TV, for example in another room.

[Angel_Aka]

---

@Jehu wrote:

I had sky glass tv delivered with new sky q box.I do'nt know which HDM to insert it because I plug in HDMI, I just can't get started

---

Do you know what you ordered? Are you aware how much you're paying for it? 
A Sky Glass TV does not need any other box attached to it - it just needs to be connected to your broadband either via WiFi or Ethernet cable. 
The additional Sky Stream puck is for attaching to any other regular TV you might have in another room of your house if you want to watch Sky programmes on it. You will be paying extra every month for this - it's called the Whole Home subscription and is normally around £15pm extra, on top of whatever channel subscription package you have subscribed to, and the cost of the loan agreement for paying for the TV itself (if you didn't pay for it outright.)

If you don't want Sky on another TV in your home then you can cancel Whole Home and return the puck to Sky, saving you the monthly cost of that subscription. 

[Gincap]

I've read a few posts of late where people have taken up Sky Glass and have also received a Puck. Sure people need to familiarise themselves with what they are getting into and what the are signing up for but the sign-up team at Sky should take the time to find out what the customer wants and clearly explain.

I had a call with Sky yesterday and the overseas call handler just could not be bothered to listen to me in reviewing my account.  

[Angel_Aka]

---

@Gincap wrote:

I've read a few posts of late where people have taken up Sky Glass and have also received a Puck. Sure people need to familiarise themselves with what they are getting into and what the are signing up for but the sign-up team at Sky should take the time to find out what the customer wants and clearly explain.

I had a call with Sky yesterday and the overseas call handler just could not be bothered to listen to me in reviewing my account.  

---

Indeed. There are far too many people who put far too much trust in brands that are perfectly happy to sell products and services the customer doesn't actually want or need. 

It's particularly problematic with more companies using out-sourced sales and customer service staff, often in other countries, who have no actual clue what it is they are selling or providing support for. It's not just Sky who are guilty of this.