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Discussion topic: “Checking your status”

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This message was authored by: Dayoshir

Message posted on ‎20 Dec 2025 03:09 PM

“Checking your status”

Ok, I think this could be my fault but posting just in case!

 

I was gifted a sky glass tv and signed up today for sky services. But I'm stuck on this message! Have tried the trouble shooting but still the same!

 

Im thinking my services aren't active yet, hence my fault, but just want to be sure!

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎20 Dec 2025 03:45 PM

Re: “Checking your status”

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dayoshir 

 

Follow the guidelines here: https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Dayoshir

Message posted on ‎20 Dec 2025 03:48 PM

Re: “Checking your status”

Done all that. Even connected it via Ethernet and still the same. 

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This message was authored by: mikealanr

Message posted on ‎20 Dec 2025 04:15 PM

Re: “Checking your status”

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dayoshir 

 

You may need to call sky. Has the person who gifted you the glass had it removed from their account?

 

See: https://www.sky.com/help/articles/buying-sky-glass-second-hand

And

https://www.sky.com/help/articles/your-devices-sky-glass

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Fothergill1

Message posted on ‎20 Dec 2025 04:39 PM - last edited: ‎20 Dec 2025 04:41 PM

Re: “Checking your status”

Posted by a Superuser, not a Sky employee. Find out more

Deleted - post crossed with another giving the same advice.

 

 

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