Channel PIN problems

[bert0477]

Anyone else having issues with their pin on the movie channel?

 Trying to watch a movie. I enter the pin and nothing is happening. 

Community Manager note: subject of thread updated to better reflect the conversation

[Tallen]

Anyone know what the problem could be? We have Sky Glass

[bert0477]

Yes. I've just posted the same thing. 
 Tried restarting the TV and no joy. 
 Checked Sky go and it works when entering the pin on the movie channel on Sky Go. 

[Neilmcleod]

Pin won't reset says something wrong please try again later

[Macca5858]

Hello, Sky says I have entered my pin in wrong 3 times (i didn't even enter it once) and now won't referesh the option after the 10 minutes it says it will, not sure what to try next. This is for a programme on Sky one, nothing offensive at all. 

[Steve-_]

My pin says it is locked and i havent used my pin today

[Claire2113]

I’ve followed the steps to change my pin as I was getting the locked message, so I've  changed the pin but I’m still getting the locked message what am I meant to do now 

[bert0477]

After 2hrs. It is Back working now 

[caesarome]

@Claire2113 

On what is this happening on, Sky Go, Sky Q, Sky Glass or Stream ?

[Claire2113]

I'm sky glass but don't know why it's happening as all I did was turn tv off before I left the house and no one has touched the tv til I came back and turned it on, its giving 3 attempts made and 10 minute wait time but still in even after longer than that 

[caesarome]

@Claire2113 

If it helps there have been a number of pin reports from others on here today so this isn't an issue with you.

It has been reported to Sky by one of my fellow superusers.

[Claire2113]

Ah right ok well hopefully it's sorted very soon thanks for replying back 

[KevNewMedia]

Hi everyone

Thank you for coming to the Community and for reporting this problem.

Can I ask if the problem is fixed for everyone now?

I've merged other posts into this thread, so the thread may look a bit out of sync.

[Rejni]

Hi Kev, I'm on Sky Glass and still cannot get into anything.  I have changed the pin and still doesn't let me into anything. 

[KevNewMedia]

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@Rejni wrote:

Hi Kev, I'm on Sky Glass and still cannot get into anything.  I have changed the pin and still doesn't let me into anything. 

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Hi @Rejni 

Welcome to the Community🙂

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