Channel 4 app not working!

[TellyCeli]

I have Sky glass it has been working well until now. Channel 4 logo just keeps pulling apart and reforming but does nothing. I have switched off & on again. I have refreshed apps. I don't know what else I can do? Help!

[Jporch316]

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@TellyCeli wrote:

I have Sky glass it has been working well until now. Channel 4 logo just keeps pulling apart and reforming but does nothing. I have switched off & on again. I have refreshed apps. I don't know what else I can do? Help!

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Have you tried pulling the plug for a few minutes ?

Also the refresh apps works in the background and can take a few hours to fully complete ......

[Jporch316]

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@harybarok wrote:

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@TellyCeliehall wrote:

I have Sky glass it has been working well until now. Channel 4 logo just keeps pulling apart and reforming but does nothing. I have switched off & on again. I have refreshed apps. I don't know what else I can do? Help!

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If your Sky Glass is stuck on the Channel 4 logo, try checking your internet connection to ensure it's stable. You could also try clearing the cache for the Channel 4 app or uninstalling and reinstalling it.

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There's is no way to clear the cache or uninstall apps on sky glass ......

[TellyCeli]

Thank you for trying to help but that's owning I.T 101. I've done everything the guide has told me to do and nothing has improved the matter. Channel 4 works on my ipad. 

[Exiled-in-HH]

You've marked your issue as answered😉

That means SOLVED ... which does not seem to be so🤔

[TellyCeli]

oh. Okay. Learn something new everyday. I'll phone Sky, which is a nightmare or is it??

[Exiled-in-HH]

When the autobot  offers you a link for further help say NO ... or you'll end up back at this community😉

[michellecarl]

It sounds frustrating! Here are a few steps you can try to resolve the issue with Channel 4 on your Sky Glass:

1. Check for Updates: Make sure your Sky Glass software is up to date. Go to Settings > System > Software Update.

2. Clear the Cache: Sometimes, clearing the app cache can help. Navigate to the app settings and look for an option to clear the cache for Channel 4.

3. Reinstall the App: If possible, uninstall the Channel 4 app and then reinstall it from the app store on your Sky Glass.

4. Check Network Connection: Ensure that your internet connection is stable. You can run a speed test or try streaming other apps to confirm.

5. Factory Reset: If nothing else works, you might consider a factory reset. This is a more drastic measure and will erase your settings, so make sure to back up anything important. You can do this through Settings > System > Reset.

[MarkGoldsmith]

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@michellecarl wrote:

It sounds frustrating! Here are a few steps you can try to resolve the issue with Channel 4 on your Sky Glass:

1. Check for Updates: Make sure your Sky Glass software is up to date. Go to Settings > System > Software Update.

YOU CANT FORCE A SOFTWARE UPDATE.

Reinstall the App: If possible, uninstall the Channel 4 app and then reinstall it from the app store on your Sky Glass.

YOU CANT REINSTALL APPS.

1. Factory Reset: If nothing else works, you might consider a factory reset. This is a more drastic measure and will erase your settings, so make sure to back up anything important. You can do this through Settings > System > Reset.

THIS SHOULD ONLY BE DONE WHEN ADVISED BY SKY AS IT CAN CAUSE OTHER PROBLEMS.

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[TellyCeli]

Thank you for your reply. Life is too short. At some point, when I really can't think of anything I want to occupy my time, I will call Sky & ask them

[johnmillerd]

If the issue persists and no other solution works, a factory reset could potentially solve the issue. Warning: This will erase all your settings and data, so only use this as a last resort.

• Factory Reset:

  • Go to Settings > System.

  • Look for Factory Reset or Restore to Default Settings and follow the on-screen instructions.

  • After the reset, you'll need to set up your Sky Glass again from scratch.

[MarkGoldsmith]

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@johnmillerd wrote:

If the issue persists and no other solution works, a factory reset could potentially solve the issue. Warning: This will erase all your settings and data, so only use this as a last resort.

• Factory Reset:

  • Go to Settings > System.

  • Look for Factory Reset or Restore to Default Settings and follow the on-screen instructions.

  • After the reset, you'll need to set up your Sky Glass again from scratch.

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It's worth noting that factory resets shouldn't be done unless you have been asked to by a Sky employee as it's possible the reset doesn't work properly and that the back office team would then need to get involved to fix your Sky account.