Discussion topic: Cannot sign CCA Agreement for Glass

This message was authored by: maryhaynes · ‎04 Jun 2026

I have placed an order for Sky Glass, and have been asked to sign the CCA. However the link in the App just takes me to a page that says "Please ask the account holder to sign the CCA" - which i very clearly am!

I am going around in circles on the phone and no one seems to be able to assist!

This message was authored by: mikealanr · ‎04 Jun 2026

Hi @maryhaynes

Unfortunately we are fellow customers here on the community. However read the guide and try the link here: https://www.sky.com/help/articles/sign-credit-agreement-sky-glass

If you are trying online, try doing it via the app or vice versa. The other things to try include a different browser, clearing cache etc or try incognito mode.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: peter-marlow+1966 · ‎04 Jun 2026

Have you checked you messages in your my sky app, sign in there

P c marlow

This message was authored by: Gincap · ‎05 Jun 2026

You should also receive an email that links to signing

This message was authored by: maryhaynes · ‎05 Jun 2026

My son finally got through to someone really helpful who admitted that it is a nuance in their system and knew how to resolve.

😬

Discussion topic: Cannot sign CCA Agreement for Glass

Cannot sign CCA Agreement for Glass

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