Hi @Heather511
We are fellow subscribers here on the forum and not Sky. We have no information on your set up and services. You will need to provide much more information in order for us to be able to assist you. Is this a first time set up? Have you changed broadband to Sky? At what stage are you getting stuck?
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
