Trying to playback Emmerdale on stv player and screen is blank or freezes. Turned tv off and back on and still the same issue. Tried other tv in house and all is good with that.
Matt is trying to help me out. I've done a reset on the tv and got all the updates. This worked. However when I went back to it a few hours later I was back at the same problem. Im now going to try refreshing the app as he suggested. Trying that tonight when I get home.
I have unplugged and plugged tv in.....nothing. So far I have been on the phone for almost 2 hrs following instructions. I don;t think there is anything left to update. Yesterday I was told it could take up to 24 hrs for the update to install. It didn't work. Sky guy phoned me back about 20 mins ago to check. He has now sent my email address to STV who deal with the app. This could take up to 2 days for them to reply. Sky guy will call me again on Saturday.... will let you know how it goes with STV app man.
That's exactly what I get. Same problem. Working fine one day and next day this!! It's a sky glass tv I have. I done what they said. Took the plug out wall for 5 mins. Held in the standby button and plugged tv back in. When red light started to flash let go of the button and tv done a full reset. This did actually work. Was quite pleased with myself. Then I sat down to watch emmerdsle later and back to the Coronor screen that just freezes. Matt told me to refresh the stv player app so trying that tonight. Fingers crossed. I have another tv in the house that uses a puck. That seems to be working ok. No idea.
Good afternoon brownlinda, thank you for letting us know you have been in touch with us by phone. Sorry to read the issue can take up to 2 days to resovled.
If we can help you with anything else please let us know.
Hi there @AdeleLatta I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
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