Glass to

[stereohaven]

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@Ko121 wrote:

Blank screen sound on and off

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Obvious first question: Have you turned it off at the mains for a good 5 minutes before turning it on again? Clears many issues.

Also worth seeing if there are any problems by logging into Service Checker in MySky. You can also get troubleshooting advice here: https://www.sky.com/help/articles/service-checker-sky-glass-help 

[PeterH22]

Tv keeps having a blank screen and giving the error messages "technical error". This has been happening since yesterday afternoon and today. 

I've tried all the solutions and it's still doing the same issue. Is anyone else's sky glass tv not working???

[Misfit81]

My tv is working but the channels won't load. Just stays on a blank screen or says loading.

[Woodie88]

Problem starts with the top of the screen, "waiting to load", then screen goes completely black but the sound on the required station is still functioning.  I pull the plug out, leave it for a couple of minutes, insert plug again.  It works for a while, then it all happens again.  This is now happening with greater frequency.  

[Choppsy]

Mint too! Has been since last evening. At first assumed it was just my TV (has had issues with my last glass TV). 
was told in the phone that it's known to them and they are trying to fix it. 
I was also told not to keep on restarting it as can damage the software in the TV? 
who know - I've other issues too (broadband). So am at my whitsend! 

[Mark39]

@Bowra see the reply to the original poster. 

[Choppsy]

Are there any other suggestions to a fix?

have tried the reset/reboot, on/off again to the TV and router! None of which helps, it keeps happening!

Sky told me just this afternoon, not to keep rebooting as it will affect the software. 

[beresford]

Yesterday I had to reset my Sky Glass Air twice to get it to work. Today it is totally useless. After reset the programme plays for about five minutes and then the screen goes black with the sound still playing. The upper menus are still there. Even the Freeview tuner gives a black screen. It will play the HDMI input from my DVD player properly. I have tried unplugging for more than five minutes and tried reset from the Settings menu.

All this suggests that the internet is not a factor and either the hardware has failed (after only a year or so) or it is a defective firmware update.

I am now trying to get Sky Go working on my tablet, but of course that is a whole different can of worms.

[beresford]

OK, I've flogged through the Factory Reset process and my Sky Glass is working again, for now. This seems to rule out hardware failure and point to a bad firmware update. It would be really nice if Sky would suspend firmware updates until they figure out what they are getting wrong.

[Steve9621]

Tv just said loading but doesn't load and goes back to menu 

[Leejc88]

Mines just been doing it, 2 times before a reboot and 3 times after, scanned the settings found auto standby after an hour turned on, turned it off and so far haven't had black screen, not really sure if this is the issue or not, will update in a few days

[susi2]

Hi all, hope someone can help me here?  when i try and view my sky glass television, it says sky is trying to load, then the screen just goes black, is anyone else having issues like that?   for the past few days ive had to use the television in my room using the puck, but, i dont like sitting in the bedroom for long periods ,  especially when ive tried everything i can think of to get the television back to full working order, does, anyone have any idea what the problems are before i through something in a temper, my patience level is barely hanging on lol, thanks for any help , have a nice day, susi

[peter-marlow+1966]

Welcome to the forum sounds like it not getting a strong enough wifi signal can you, or have you tried connecting from the wifi router with a cable more stable that wifi

[Totalwar2]

Might be a Internet issue check if it working ok or turn off glass TV and unplug from mains wait a few minutes and plug back in.

[GG43]

Sky glass tv shuts down channels after two minutes have reset TV via customer service  TV returns to black screen remote inactive no voice control message on TV reads there is a technical fault please try later all internet WiFi broadband state excellent feed green light only streaming fault been told leave TV off until called by tech sky many people have same prob thinking of getting rid but told I would have to pay for TV unexceptable product is not up to what is expected