Black screen

[Donna261]

Black screen can still hear 

[ScreenIssue]

I am writing to formally escalate a persistent technical issue with my television, which has remained unresolved despite several calls to your representatives over the past one month.

My television screen frequently goes black while the sound continues to play normally. Initially, I was advised that this was due to internet connectivity issues. To address this, I have installed a Wi-Fi booster specifically for the TV, and it is the only device connected to it.

After observing the TV closely last night, I have identified that the screen does not technically turn off completely. Instead, the backlight seems to fail, leaving the screen extremely dim. While the picture remains active in the background, there is no illumination, making it impossible to watch. This issue consistently occurs after approximately one hour of use.

Given that this is an expensive device and I have already exhausted troubleshooting steps related to connectivity, I am confident this is a hardware or backlight fault. I request a formal technician visit to inspect the unit or a replacement, as it is clearly not functioning as intended.

Please consider this a formal complaint regarding the lack of resolution thus far. I look forward to your prompt response and a swift resolution to this matter.

[Angel_Aka]

@ScreenIssue 

There is no engineer support for Sky Glass, it is entirely self-setup and it is your property as soon as you take delivery of it. 

If the TV is still under warranty (2 years) then Sky may swap it if they deem it to be faulty. 

If the TV is outside of warranty then there is little you can do. Service Tech, who are Sky's official repair centre for Glass, do not repair screen faults. 

Have you made a formal complaint? Posting about it on here will not bring it higher up Sky's chain of command. 

[Angel_Aka]

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@Donna261 wrote:

Black screen can still hear 

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Turn it off at the wall for a few minutes then power back on and allow it to reboot. 

[Bowra]

My show

My glass tv is showing a black screen

[maureen.darragh]

My sky glass tv has been dropping into a black screen sonestime has sound most of the time nothing

What the hell is going on sky 

[maureen.darragh]

What the heck is the issue sky is pay hundreds of pounds a month and a new gen 2 60 inch sky glass don't work properly I've done the resets as per instructions but I don't pay my subscription for poor service Get it sorted sky

[Va2]

Same here and sky don't seem to be able to fix it

[peter-marlow+1966]

Welcome to the forum, firstly  you are not talking to sky on here, we are all fellow custermors on here, the more information you can give us the better we can help with your problem

[peter-marlow+1966]

maureen.darragh

Welcome to the forum,

You are not talking to sky on here we are all fellow custermors on here, we may beable to help if you can give us more information about your problem, or you can call sky  about it

[KChur]

I have been having the same issue with my tv for the last few days. It works fine for ages and then all of a sudden the screen goes black but the sound is still there. This is happening on multiple channels and it's rather frustrating. 

Sky - what's the issue??

[Clippakid01]

I'm  tiring of Sky. Poor WiFi signal now black screen TV. Should have stayed with Virgin. Absolutely rubbish service.  Bot gives quick fixes but it doesn't last.  

[Donkey-s]

Issues yesterday with tv saying programme loading,.  Tutrned off at wall pressed remote button and turned back on at wall

Seemed to work, then today, had to do the same, but not picture disappears leaving sound only and picture does not reappear

[Earthclown]

The puck is on but its a blank screen

[Ko121]

Blank screen sound on and off