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Discussion topic: Black screen when I click on program

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Avatar for Ted60
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This message was authored by: Ted60

Message posted on ‎10 Apr 2026 04:49 PM

Black screen when I click on program

I am getting menu page with all channels on but no sound and when I click on a program it looks like it takes me there but the screen is blank 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎10 Apr 2026 06:41 PM

Re: Black screen when I click on program

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ted60 

 

Go settings > system > resets & updates > reboot in the first instance.

 

If that doesn't work, power off at the mains, reboot your router, wait for the internet to be come available again, then power your glass back on.

 

If it's still not working, please post more information such as your ISP, broadband speed and speed you glass is getting in Netflix (profile pic > get help? > Connectivity check).

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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