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Discussion topic: B

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Message posted on ‎17 Jan 2026 12:40 PM

B

Every time we trying to watch a sky cinema plays for 20 mins then blank screen appears no sound either 

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Superuser
This message was authored by: GD1

Message posted on ‎17 Jan 2026 01:27 PM - last edited: ‎17 Jan 2026 01:29 PM

Re: B

Posted by a Superuser, not a Sky employee. Find out more

@Dunn50  Highly probable a speed issue, how is your Glass TV connected to your broadband router/hiub?

 

On your Glass TV open the netlix app, go to settings --> get help --> check your network.  What are the results?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎17 Jan 2026 02:08 PM

Re: B

It's or pil and it is even connected by enethernet cable too 

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Message posted on ‎17 Jan 2026 02:09 PM

Re: B

Puk sorry

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Message posted on ‎17 Jan 2026 02:32 PM

Re: B

Posted by a Superuser, not a Sky employee. Find out more

@Dunn50  Your post has been moved to the correct board, the same advise applies.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎17 Jan 2026 04:03 PM

Re: B

What's with the sudden increase in posts which have a single letter as the heading?

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Message posted on ‎17 Jan 2026 04:04 PM

Re: B

@Dunn50 wrote:

Puk sorry

Puck. 

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Message posted on ‎17 Jan 2026 04:27 PM

Re: B

Been intouch with sky it a faulty PUCK thanks for help guys 

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