Anyone having issue with sky glass?

[kathx1]

Is anyone having issues with sky broadband ans sky glass? My sky glass keeps lagging, I can't watching items I have downloaded or recorded as they keep crashing. My broadband is the fasted you can get as well and again is awful.

[GswH · Accepted solution]

Yes, I am and the customer service is horrendous. Haven't been able to watch anything all afternoon and evening 

[peter-marlow+1966]

kathx1

Welcome to the forum 

We are all fellow customers on here like yourself 

Have checked  your  broadband speed  the sky  glass tv 📺  is getting?  You can do this by opening Netflix going to help opening that and running check my network  and it will tell you  what speed the tv is getting. Also how is  your tv connected to your Internet ? A ethernet cable is more stable than WiFi  also the more  devices  that you have connected to the Internet  the weaker the wifi signal  is to each device. To view hd channels  sky recommend  a minimum of  25mps and to watch in uhd  35mps is the minimum  recommend hope this helps you. I have 2 55inch  sky glass tvs and a puck. And many other devices. Both tvs  are connected  with  ethernet cables  and i have no problems. I am on gigafast broadband 900mps full fibre to the property  I am just an customer and this is just my view. I have had sky glass since it first came out 

[GswH]

I won't be having cables trailing about. I can't watch anything on my sky glass including Netflix at the moment so I'll likely be cancelling my Sky contract as i am paying for a service that is not being delivered. It is a recurring issue now. 

[oellph]

Yes, lots of issues today. We have gigabit fibre and Sky Glass has a wired connection straight into the router and all other broadband tests are fine.  Feels like it's getting buggier as time goes on but we do have an original Sky Glass unit so maybe it's planned obsolescence.

[WelshGeezer]

No issues here. All my devices have been working flawlessly. 👍🏻

[Gincap]

No issues, we were actually discussing that if it was as stable as today everyday. UI3.291.1 has made a huge difference.