This discussion topic has been answered Discussion topic: sky sports channels saying that i need to upgrade

This message was authored by: Albert1956 · ‎02 Jul 2025

I am getting a message on sky sports telling me i need to upgrade but i already subscribe!

This message was authored by: mikealanr · ‎02 Jul 2025

The reboot has restored service for me.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: mikealanr · ‎02 Jul 2025

Hi @Albert1956

See: https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/td-p/5...

A known issue which should now be resolved. You may need to reboot your puck to restore service. Sky have also posted this advice on the home screen of Glass/Stream.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: lettice · ‎02 Jul 2025

@Albert1956 wrote:

I am getting a message on sky sports telling me i need to upgrade but i already subscribe!

Have moved your post here,

Sky are aware of the problem.

See the answered post in this thread for the latest on the issue.

Plus others are now reporting a message on screen that says to perform a restart to bring services back.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: cpchr4 · ‎02 Jul 2025

I have Sky Stream and pay for a range of packages including Sky Sports. Up until it had worked fine but now when selecting a sports channel I get the message "To watch this channel, you need to upgrade your subscription". Oddly I am able to view Sky Sports Acion HD (currently showing rugby) but no other sports channel - not even golf!.

I've checked and Sky Sports is still in My Products and my subscription is paid until 24 July.

Anyone else got similar? Or a solution, please??

This message was authored by: mikealanr · ‎02 Jul 2025

Hi @cpchr4

Known issue see: https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/td-p/5...

A reboot should resolve.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: cpchr4 · ‎02 Jul 2025

Thanks. It worked on a second reboot. 😊

This message was authored by: Jcc1 · ‎02 Jul 2025

Thanks

This discussion topic has been answered Discussion topic: sky sports channels saying that i need to upgrade

upgrade message

Re: sky sports channels saying that i need to upgrade

Re: upgrade message

Re: upgrade message

Getting told to upgrade subscritpion but already subscribed??

Re: Getting told to upgrade subscritpion but already subscribed??

Re: Getting told to upgrade subscritpion but already subscribed??

Re: upgrade message

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