sky sports channels saying that i need to upgrade

[lettice]

@Namegriff 

Have moved your post here,

Sky are aware of the problem.

See the answered post in this thread for the latest on the issue

[Neil+Essex]

 

Rebooted twice now and still not working . Sky sports cricket is pixelated bad and some sky sports channel don't go to proper hd 

[CRB1]

I have subscribed to Sky Sports for years. I now use the streaming service.This morning it worked fine. This afternoon it tells me I have to upgrade to receive it. There's no problem with the internet or the service on other channels. What could be the problem? I moved about a month ago, keeping the same "box" but it has worked fine for all that time. I have received no contact from SKY

[JParsey]

First time poster so no need for the sharp response.

[Anonymous]

@Neil+Essex Just need some patience whilst Sky fix it, frustrating as it is. 

[Neil+Essex]

@Anonymous yeah mate of course . I'm going out soon so hopefully fixed asap 

[pete1986andrew]

Hi there everyone, it says you need to upgrade to sky sports to watch sky sports but I've already upgraded. It's not working and this needs to be sorted. Just thought I'd raise it. Can you please pass this on to the relevant teams? Thank you so much! As I can't get through on the phones either, it says a 40-minute wait. Thank you again, Pete

[Tonyoscar]

Cant get sky sports lost my cricket test match yet i am fully subscribed ???

[David1009]

Give keeps telling me I need to upgrade for some reason then and not working .

[MarkGoldsmith]

@pete1986andrew  Please read the post marked as the answer on this thread for the latest update from Sky on this issue: https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/td-p/5...

[MarkGoldsmith]

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@CRB1 wrote:

I have subscribed to Sky Sports for years. I now use the streaming service.This morning it worked fine. This afternoon it tells me I have to upgrade to receive it. There's no problem with the internet or the service on other channels. What could be the problem? I moved about a month ago, keeping the same "box" but it has worked fine for all that time. I have received no contact from SKY

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@CRB1 no need for a new thread. Please read the post marked as the answer on this thread for the latest update from Sky on this issue: https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/td-p/5...

[MarkGoldsmith]

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@Tonyoscar wrote:

Cant get sky sports lost my cricket test match yet i am fully subscribed ???

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@Tonyoscar no need for a new thread. Please read the post marked as the answer on this thread for the latest update from Sky on this issue: https://helpforum.sky.com/t5/Sky-Glass-Live/sky-sports-channels-saying-that-i-need-to-upgrade/td-p/5...

[David1009]

Thanks for your helps guys 

[Jonnyboy1]

I am getting an upgrade your subscription message for sky sports hd but I already have an active subscription. What's wrong and how is this fixed,?

[NowImGrumpy]

So called answer is not an answer.

Paid for Sky Sports so why

i) did you break it in the first place

ii) given we cant actually watch programs that have been paid for, please explain the compensation route