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Discussion topic: sky glass gen 2 connection problems

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This message was authored by: bobd71

Message posted on ‎24 Oct 2025 06:46 PM

sky glass gen 2 connection problems

ever since having changed to sky glass gen 2 ive had nothing but problems with the main tv and with the puck in the bedroom constanly disconnecting from the internet having to turn everything off and on again i have 900mb internet and the tv is hard wired to the router im starting to wish i hadnt bottered  

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎24 Oct 2025 08:03 PM

Re: sky glass gen 2 connection problems

Posted by a Superuser, not a Sky employee. Find out more

Hi @bobd71 

 

The TV are puck are independent devices. So this could point to an issue with your router or a software issue with Sky have released. Who's your ISP? Have you checked your router settings to ensure your on optimised channels etc?

 

Please provide some more information.

 

MikeAlanR

 

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Jporch316

Message posted on ‎25 Oct 2025 07:56 AM

Re: sky glass gen 2 connection problems

Posted by a Superuser, not a Sky employee. Find out more
@bobd71 wrote:

ever since having changed to sky glass gen 2 ive had nothing but problems with the main tv and with the puck in the bedroom constanly disconnecting from the internet having to turn everything off and on again i have 900mb internet and the tv is hard wired to the router im starting to wish i hadnt bottered  

@bobd71 

 

Maybe try using WiFi instead - could be an issue with your Ethernet cables or if you are using a network switch. 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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