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Discussion topic: New Sky Glass Air with Optical Output.

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This message was authored by: AntonyHead

New Sky Glass Air with Optical Output.

I can't connect it to my amplifier.

I have tried all configurations available on both. 
Red light is showing, so the cable must be ok.
Really out of ideas.

Please help.

 

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This message was authored by: mikealanr

Re: New Sky Glass Air with Optical Output.

Posted by a Superuser, not a Sky employee. Find out more

Hi @AntonyHead 

 

More information would be useful for the community to assist such as the name and model of the kit you are connecting. The community will then donuts best to assist.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: AntonyHead

Re: New Sky Glass Air with Optical Output.

Thanks.

I'm trying to connect to connect to a Denon AVR

Regards

Tony

This message was authored by: CoffeeDrinker

Re: New Sky Glass Air with Optical Output.

Not having a Glass Air to check here... If there is a setting on the Air under Picture & Sounds > Sound to change the output format for the optical port, try setting it to Dolby Digital (the optical connection cannot output Dolby Digital Plus) and if that doesn't work, try PCM stereo.

 

What model of Denon AVR are you using?

Sky Glass & Stream Puck customer w/Sky Entertainments & Netflix, Sky Cinema, Whole Home & UHD/Dolby Atmos add-on.
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This message was authored by: AntonyHead

Re: New Sky Glass Air with Optical Output.

No option for Dolby Digital, tried PCM, no joy!

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This message was authored by: AntonyHead

Re: New Sky Glass Air with Optical Output.

Chat keeps rejecting the model number,

its xray five forty beta tango.

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This message was authored by: AntonyHead

Re: New Sky Glass Air with Optical Output.

I have abandoned the Optical route and connected via the HDMI arc.

 

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