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Discussion topic: lIve TV blue screening repeatedly

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This message was authored by: PaulKCMF

lIve TV blue screening repeatedly

For some reason over the last 2 days our Sky Glass has started going to the blue screen error stating that the programme is loading every 15 minutes or so. This only happens on Live TV, when using netflix etc the programmes can be viewed for hours without issue. 
Connection is via ethernet, when the error occurs you can run a speed test that shows the connection is live at 50Mb+ on the same connection. No issues occur on streaming playback, this only occurs on live TV playback on multiple channels.

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This message was authored by: Anonymous

Re: lIve TV blue screening repeatedly

ignore this post, I misread the details as 500 instead of 50 so my response is irrelevant.

This message was authored by: Anonymous

Re: lIve TV blue screening repeatedly

Have you tried restarting?

 

  1. Go to Settings
  2. System management
  3. Resets & updates
  4. Restart device

Also, have you tried on WiFi? It might be worth giving that a go just to see.

This message was authored by: GD1

Re: lIve TV blue screening repeatedly

Posted by a Superuser, not a Sky employee. Find out more

@PaulKCMF  Live TV in HD needs a constant 25mbps and UHD 35mbps, are you also using the broadband connection for any other uses, such as family members?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: PaulKCMF

Re: lIve TV blue screening repeatedly

Only for basic Email etc. This setup has been working fine until this weekend, no playback issues etc until Saturday and since then its been constant problems on live TV only. 

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