faulty glass remote

[rowland1]

my glass tv remote has all of a sudden stopped rewinding when I want to press on the left of control. what it is doing is turning tv off.

[Mr+Flibbles+86 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks. 

[rowland1]

ii spoke to someone on sky team , said they would send me replacement remote.   however it did not arrive.  I give up.

[rowland1]

the replacement remote has arrived.

[Fothergill1]

@rowland1 glad your new remote arrived safely.  When I requested a replacement they told me it would take between 3 and 5 days to arrive but sadly I had to request the replacement 4 times before a replacement was received.