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Discussion topic: I have sky glass 65” tv when I turn it on the screen lights up but it’s stuck on a black screen

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This message was authored by Nikki1992 This message was authored by: Nikki1992

I have sky glass 65” tv when I turn it on the screen lights up but it’s stuck on a black screen

When I turn on my sky glass tv the screen powers on but stays black... you can see the lighting Change when you press buttons on the remote. I've tried every reset I could find on here but nothing is working!

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This message was authored by mikealanr This message was authored by: mikealanr

Re: I have sky glass 65” tv when I turn it on the screen lights up but it’s stuck on a black screen

Posted by a Superuser, not a Sky employee. Find out more

Hi @Nikki1992 

 

Try unplugging it at the mains for 10 minutes and plugging it back in. If that doesn't work try the recovery steps outlined here: https://www.sky.com/help/articles/power-issue-help-sky-glass

 

Failing this it could be an issue with the panel and you would need to speak to Sky and get a replacement under warranty or at cost if not under warranty.

 

MikeAlanR

 

 

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Nikki1992
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This message was authored by Nikki1992 This message was authored by: Nikki1992

Re: I have sky glass 65” tv when I turn it on the screen lights up but it’s stuck on a black screen

I've tried every reset even the reset holding the button whilst on then switch back on at the mains etc

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