Hi @TracyAnne1975
Do you have another TV in the house that you can move the puck to as a test? This will rule out a faulty HDMI port or setting on the TV. Also has this puck ever worked? The pixelation may be down to poor WiFi / connectivity.
As the pucks are loaned to you, they come with a warranty. If you call Sky they will arrange a replacement, usually next day. We are fellow subscribers on the forum.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
