Discussion topic: Whole Home Upgrade

This message was authored by: SarahG4 · ‎06 Aug 2023

I was wanting to upgrade to Whole Home, but screen shows new bill would be £70 per month. I'm currently paying £53. Do they charge extra the first month? I can't find anything in help about it, and the Sky virtual assistant is no use. Thanks.

This message was authored by: TimmyBGood · ‎06 Aug 2023

@SarahG4

The first couple of bills after any change are likely to vary because they contain a pro-rata amount for the partial month.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: TimmyBGood · ‎06 Aug 2023

@SarahG4

The first couple of bills after any change are likely to vary because they contain a pro-rata amount for the partial month.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: SarahG4 · ‎06 Aug 2023

@TimmyBGood thanks for the quick reply. That's what I thought was the answer, but I couldn't find anything in Sky's help pages on it.

Discussion topic: Whole Home Upgrade

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