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Discussion topic: Virgin internet dropping when using sky glass

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This message was authored by Culitojazz This message was authored by: Culitojazz

Virgin internet dropping when using sky glass

Just got sky glass with virgin internet but after a while sky glass says no internet connection. Have to turn off at plug this is now annoying. Any ideas

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This message was authored by GD1 This message was authored by: GD1

Re: Virgin internet dropping when using sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Culitojazz  Your post has been moved from the Sky Broadband forum as it's not a Sky broadband issue your reporting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Chrisee This message was authored by: Chrisee

Re: Virgin internet dropping when using sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Culitojazz your issue is likely to be a poor connection from the Virgin router to the unit. Virgin routers are not remowned for their wig]fi coversge - before snyone else says it neither are Sky's hubs. Stream and Glass definitely stress home networks and ideally you need to use ethernet cables or condider buying better wifi kit or powerline.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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