Using a sky glass tv with sky q mini box

[NeilH111]

Hi, I have Sky q subscription with multi room mini Q box. I wish to replace my non smart tv which is connected to the mini box, with a sky glass TV that I have been given. Is this possible? I currently have sky broadband (40mbps) and Gigaclear full fibre 500mbps in my home so will probably end my sky bb subscription. How do I connect my sky glass TV to my mini box to get full sky tv functionality. Do I need any additional hardware or subscription? Thanks. 

[oldfella]

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@NeilH111 wrote:

Hi, I have Sky q subscription with multi room mini Q box. I wish to replace my non smart tv which is connected to the mini box, with a sky glass TV that I have been given. Is this possible? I currently have sky broadband (40mbps) and Gigaclear full fibre 500mbps in my home so will probably end my sky bb subscription. How do I connect my sky glass TV to my mini box to get full sky tv functionality. Do I need any additional hardware or subscription? Thanks. 

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Hi @NeilH111 

Your mini will connect with any TV with HDMI and so will work as normal with a Sky Glass TV

[PandJ2020]

It's not clear what you're asking to do.

However, if you currently have a Q multiroom subscription (i.e. main Q box with satellite feeds and mini(s)) then you can simply connect the mini to the Glass via HDMI.

In this situation the Glass TV will simply at as a TV for the mini and no in-built functionality will apply.

[NeilH111]

Thank you for your feedback. I now have my mini Q box linked to my full fibre broadband router, and my sky glass tv connected to it by hdmi cable. My problem now is that the previous owners account details keep coming on screen. I have done a "turn off, turn on whijst holding the power button" reset, which updated the software, but didn't reset the account memory. Guidance would be appreciated. 
secondly, when I do get the sky glass tv working as a normal tv connected to my multiroom mini Q box, would I have to use the sky glass remote to work it? As there doesn't seem to be enough buttons.  Or can a Q remote be programmed to work a sky glass tv not running sky glass. Thank you. N. 

[MightyQuinn]

Hi @NeilH111   Have you tried a Factory Reset to remove the old account information?

[NeilH111]

Hi MightyQuinn,

I had been trying to clear the TV of my sister's info using the tv power button reset, but this just installed the latest software. 
I have just performed the Factiry reset as you suggested and got all the right messages along the way until the end when it still made reference to my sister's name and an activation number to link to her account, which is actually closed down. 
any suggestions to a harder reset method? 

I basically don't want to see any reference to Sky glass as I just want to use the tv connected to my normal Sky satellite Q system and mini Q multi room box. ; a standard Sky subscription not streaming or Sky glass.   Thanks in advance. 

[peter-marlow+1966]

You need to do a factory reset , then phone  sky but that will. Open a can of worms I the because  without  a subscription  to sky glass  tv  the uhd and the atoms will not work, also means you will  have to send your  sky q equipment  back as you can no have both subscription  at the same address as far as I am aware and your  sister needs to remove the tv from her sky account  as it is registered  to her from day 1 by rings sky and telling  them she no longer  has it .you can only have a sky q subscription  or a sky glass, stream subscription  not sure how it will work for you, yes you can plug hdmi's in to the back like games consoles  and a like but not sure what will happen  when you do a factory  reset  as the number  on the back of the tv is registered  to your  sisters account  and it asks you to activate  the tv with  the on screen  pin, if you don't  do that then I believe  you will  just keep  getting  a blue screen  asking  you to complete  the insulation  

[NeilH111]

Thanks; I'll see what they say. I'll probably just stick with my original TV and sound plinth.