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Discussion topic: Upgrade to gen 2

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This message was authored by: DGDGDGDavid

Message posted on ‎06 Jul 2025 07:43 PM

Upgrade to gen 2

I have a sky glass contract till May 2026, for an 55 inch original sky glass tv. If I want to upgrade to a 65 inch gen 2 model, from the quote online it looks like this will cost me another £24 per month. Is it that simple, my concern is that I'm paying for two tv's until May next year. Suppose I could wait until then, just seems daft I can't upgrade simply.
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Superuser
This message was authored by: GD1

Message posted on ‎06 Jul 2025 07:48 PM

Re: Upgrade to gen 2

Posted by a Superuser, not a Sky employee. Find out more

@DGDGDGDavid  You're not upgrading you are ordering a 2nd Glass set at the price quoted, this is in addition to your current repayments for Gen 1 Glass.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Anonymous

Message posted on ‎06 Jul 2025 07:49 PM

Re: Upgrade to gen 2

@DGDGDGDavid You are correct. Though you do take ownership of the Glass on delivery so you could try selling your Gen One secondhand to pay off some/all of your credit agreement. It's what I did.

 

 

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This message was authored by: TimmyBGood

Message posted on ‎06 Jul 2025 07:54 PM

Re: Upgrade to gen 2

Posted by a Superuser, not a Sky employee. Find out more

@DGDGDGDavid 

 

Contrary to what Sky said when the Gen 1 launched in October 2021, there's no 'upgrade' path on the lines of the Sky Mobile 'Swap' scheme.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Anonymous

Message posted on ‎06 Jul 2025 07:55 PM

Re: Upgrade to gen 2

@TimmyBGood wrote:

@DGDGDGDavid 

 

Contrary to what Sky said when the Gen 1 launched in October 2021, there's no 'upgrade' path on the lines of the Sky Mobile 'Swap' scheme.

Probably just as well given the pittance they offer for phone swaps. Far better to resell yourself. 

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