Upgrade message to watch live tv!!

[Shannen93]

Upgrade message saying I need to upgrade to watch any programme on live tv, channel 1 2 3 etc all of them but apps work fine. 

[Exiled-in-HH]

Do you have an active Sky TV subscription .... the apps can work using their own subscriptions whether free or paid while the channels on a Sky Glass TV need a Sky TV subscription unless you connect an aerial to access DTT channels🤔

[Shannen93]

Yeah I have active subscription it's just randomly went off on both pucks in house. 

[MarkGoldsmith]

Trying a reboot:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

[Exiled-in-HH]

@Shannen93 does your Sky Glass TV continue to work while your Sky Pucks are unable to access live channels?