Unable to upgrade to sky glas

[Ruby1312]

I have been unable to upgrade to sky glass despite numerous attempts and complaints 

[GD1]

@Ruby1312  Ok, but what is it you're wanting a community of fellow customers to do?

[Fothergill1]

Hi @Ruby1312  I'm assuming you are trying to do this online. If you already have a Sky account (HD+, Sky Q etc) you will not able to change to Glass or Stream account online as your existing account will need to be cancelled.  You will need to call Sky to make the changeover to Glass or Stream.

[Gincap]

Also moving from Q is not an upgrade, Glass is an entirely different system. Do your homework. No recording in the sense of recording as we know it and some channels unavailable. 

IF you're into streaming and apps for viewing then worth trying it. 

[Fothergill1]

A good point @Gincap , in fact many people would say it is the opposite.  It's definitely a marmite product.

Personally I love the convenience of the Sky streaming platform and although I now have access to a communal satellite dish  I have not been tempted in any way to return to Sky Q.

[Gincap]

@Fothergill1 

100% agree. Q became an excellent system but its days are numbered, Streaming is the future like it or not. Glass/Stream is more stable now but there are more features required especially around playlist and continue watching which are fundamental areas for streaming. We can only look forward to what comes next .

Oh and Talking Puctures TV need to be on the platform so they need to get their heads together and get a deal done. 

[Fothergill1]

Hi @Gincap Sky Stream/glass is by no means perfect but as you say it is getting more stable.I havn't had an issue for months that has not been resolved by a reboot.