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Discussion topic: Sky glass no image

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This message was authored by: Hardcastle123

Sky glass no image

Hi all,

 

Since Friday , the TV screen initially went blurry and green and then faded to black, since then , I've tried resetting get to the start of a set up page (it seemingly doubles a white horizontal bar at bottom of screen) I get a blurry spinny timer thing and then it asks me to hold 7+9 to reset controller connection , at this point the TV screen literally fades to black and I'm sat with a powered / blank screen with a red and white flashing led ?

 

Any ideas , I'm assuming it's hardware and therefore a total fail?

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This message was authored by: Hardcastle123

Re: Sky glass no image

As an update, I get to the " you're now connected screen " the nice set up noise chimes, the image of the text and ' continue ' narrative box thing fade pretty quickly away.

 

To say I'm disappointed with this product is an understatement 

This message was authored by: peter-marlow+1966

Re: Sky glass no image

Posted by a Superuser, not a Sky employee. Find out more

If it's  still  under  warranty then call sky and ask for a replacement  we are all fellow customers on here like yourself 

P c marlow
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