Two Sky Glass in one house

[Carol+Baskin]

Ok

According to the Internet, you can have multiple Sky glasses in the same house, providing you have the Whole Home added to your subscription, what the Internet doesn't seem to be telling me is that you can only get the same account on multiple Sky Glasses by using one of the Sky stream Pucks on the second glass, which you can only obtain by taking out a separate sky glass order on a separate account and pay for a separate streaming package, to then cancel the streaming package and be left with a glass tv with no active subscription, to then plug the puck into the second glass tv, effectively giving you two sky glasses. 

But doesn't that mean everything on that second tv is via the puck and therefore the menu and features of the tv are null an void? Essentially the software is running off the puck and not the OS built into the TV, which might not be a great experience. 

Is this currently the only way to have two Sky glasses on the same account in the same house, and do you really have to go through all of those hoops, signing up to a whole separate streaming package for example, just to get the second Sky glass? This is barbaric 

Please Advise 

John 

[MarkGoldsmith]

---

@Carol+Baskin wrote:

Ok

According to the Internet, you can have multiple Sky glasses in the same house, providing you have the Whole Home added to your subscription, what the Internet doesn't seem to be telling me is that you can only get the same account on multiple Sky Glasses by using one of the Sky stream Pucks on the second glass, which you can only obtain by taking out a separate sky glass order on a separate account and pay for a separate streaming package, to then cancel the streaming package and be left with a glass tv with no active subscription, to then plug the puck into the second glass tv, effectively giving you two sky glasses. 

But doesn't that mean everything on that second tv is via the puck and therefore the menu and features of the tv are null an void? Essentially the software is running off the puck and not the OS built into the TV, which might not be a great experience. 

Is this currently the only way to have two Sky glasses on the same account in the same house, and do you really have to go through all of those hoops, signing up to a whole separate streaming package for example, just to get the second Sky glass? This is barbaric 

Please Advise 

John 

---

That's not correct. You can have up to 3 Sky Glass TV when you have Whole Home. You don't need a Sky stream puck if you have multiple Sky Glass TVs

[Carol+Baskin]

Can you tell me how I go about getting an additional sky glass? The people on the phone (sky) are telling me the above. 

Cheers 

[peter-marlow+1966]

Just ordered  a sky glass tv  on  the sky  website  just sign  in I did back in March and ordered  a 55inch gen 2 tv , to go with  my 55inch gen 1 and my 43inch lg tv that has the puck  connected to it, 

[TimmyBGood]

@Carol+Baskin 

The Whole Home subscription supplement has always permitted three Glass television sets and six Stream pucks at an address, all active independently on the same account.

More than one account at an address is specifically not allowed.

[Carol+Baskin]

I would assume multiple accounts at the same address would be against policy but literally the sky technical support team just told me and tried to get me to add another sky glass tv under a different name, to the same address and suggested right there on the phone to sign up and pay for the same tv package (separate to the sky ultimate tv I already have ) to then cancel the tv package after the second glass arrives, and use the puck with it to have the same sky account on 2 glass TV's . . I kid you not 

[TimmyBGood]

@Carol+Baskin 

They were wrong.  It happens.

[BenJoBanjo]

---

@Carol+Baskin wrote:

I would assume multiple accounts at the same address would be against policy but literally the sky technical support team just told me and tried to get me to add another sky glass tv under a different name, to the same address and suggested right there on the phone to sign up and pay for the same tv package (separate to the sky ultimate tv I already have ) to then cancel the tv package after the second glass arrives, and use the puck with it to have the same sky account on 2 glass TV's . . I kid you not 

---

Sadly, many Sky customer service agents have no clue how the service they support actually works. They can get as confused by it as most customers do. 
It's best to do your own independent research, ask on here (where customers tend to know more about the products than Sky do) and then place a very precise order for exactly what you want. Check the order carefully and make sure you only pay for what you actually want.