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Discussion topic: Black rectangle on Sky Glass tv

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This message was authored by: Anton9

Message posted on ‎04 Oct 2025 02:33 AM

Black rectangle on Sky Glass tv

I cannot get rid of a black rectangle on my Sky Glass TV. It looks like the 'currently playing' window is not disappearing  when selecting a channel - it just leaves a black. Rectangle in the left of the screen.

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This message was authored by: GD1

Message posted on ‎04 Oct 2025 06:38 AM

Re: Black rectangle on Sky Glass tv

Posted by a Superuser, not a Sky employee. Find out more

@Anton9  Your post has been moved from the Sky Go board as this issue has nothing to do with the Sky Go app.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: BenJoBanjo

Message posted on ‎04 Oct 2025 10:04 AM

Re: Black rectangle on Sky Glass tv

@Anton9 wrote:

I cannot get rid of a black rectangle on my Sky Glass TV. It looks like the 'currently playing' window is not disappearing  when selecting a channel - it just leaves a black. Rectangle in the left of the screen.

Turn the TV off at the wall for a few minutes then power back on. If this doesn't clear it give Sky a ring. 

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