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Discussion topic: Two Glass TVs: different software

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This message was authored by 82bit This message was authored by: 82bit

Two Glass TVs: different software

I have two Glass:

65" running QS023.007.00P 

43" running QS021.008.00P 

43" is stuck saying "software update in progress". But it never does. Isn't this one now 2 software revisions behind? I've tried switching it off at the mains but it remains the same. 

Any ideas, team?

~-~-~-~-~-~
Sky Glass 65” with Sky Live
Sky Glass 43” with Sky Live
Sky Stream Puck + Sky Soundbox
Sky Stream Puck x3

BT FTTP:
↓920Mbps
↑110Mbps
~-~-~-~-~-~

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This message was authored by Paul+Boland This message was authored by: Paul+Boland Answer

Re: Two Glass TVs: different software

@82bit 

 

Settings

Build version will always have listed software update in progress

Ignore that message

 

Software updates are rolled out in batches 

Customers Sky Glass and Sky Stream Pucks can vary as to when they get the updates can be days/weeks later

Some will get updates before other customers

It's not unusual for one device to get a update and another device get it days/weeks later

 

QS021 to QS023 is correct as Sky Glass did not get QS022 version

Only Sky Stream Pucks got QS022 version

 

As you have 2 Sky Glass Tv's it's normal for them to get updates at different stages

I will assume you purchased the sky glass Tv's at different timeframe to each other

So they will be on sky server to get updates at different stages

Both Sky Glass Tv's will have different mac address

 

 

 

‐-----‐----------------‐-------------------------------------
Sky Glass 65 inch and 2 Sky Stream Pucks
Gigabit Siro 100% Fiber Broadband with Digiweb
1000 Mbps download and 200 Mbps upload speed
I only use wired ethernet with Sky Glass and Sky Stream Pucks

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This message was authored by Paul+Boland This message was authored by: Paul+Boland Answer

Re: Two Glass TVs: different software

@82bit 

 

Settings

Build version will always have listed software update in progress

Ignore that message

 

Software updates are rolled out in batches 

Customers Sky Glass and Sky Stream Pucks can vary as to when they get the updates can be days/weeks later

Some will get updates before other customers

It's not unusual for one device to get a update and another device get it days/weeks later

 

QS021 to QS023 is correct as Sky Glass did not get QS022 version

Only Sky Stream Pucks got QS022 version

 

As you have 2 Sky Glass Tv's it's normal for them to get updates at different stages

I will assume you purchased the sky glass Tv's at different timeframe to each other

So they will be on sky server to get updates at different stages

Both Sky Glass Tv's will have different mac address

 

 

 

‐-----‐----------------‐-------------------------------------
Sky Glass 65 inch and 2 Sky Stream Pucks
Gigabit Siro 100% Fiber Broadband with Digiweb
1000 Mbps download and 200 Mbps upload speed
I only use wired ethernet with Sky Glass and Sky Stream Pucks
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