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[Fothergill1]

Hi again @Mediv I'm assuming you have done a system reboot / restart  by going to Settings > System Management > Resets & Updates > Restart device.  It takes a couple of minutes to completely reboot and you will have a blank screen for a couple of minutes before the Sky logo appears.

This is the first thing to try at the first sign of any problems.  Personally I do a reboot periodically just as a maintenance measure to stop any glitches building up before they become an issue.

Unlike a factory reset you do not have to log into your apps again.

[Mediv]

Thanks, yes. Have tried a reboot to no avail.

I have contacted sky but suspect they'll just say to do a system reset

[Jariley66]

Yes but we keep on paying it ,just leave a poor review on how poor the service is this way they might listen.

numbers count .

[Yoghurt]

@Mediv  Definitely 

[Yoghurt]

@BW62  Poor service agreed 

[Yoghurt]

@K+Hill  It's awful isn't it 

[Yoghurt]

@Mediv  Oh me 🙈

[Yoghurt]

@Jariley66  Agreed