From my perspective I only posted as it's impossible to determine if it's our system or is it something beyond my control. In this instance it was widespread and beyond my control. Pleased to say that all has returned to normal here. Thank you to all who responded.
Sky does need to learn how to communicate effectively when something has failed. A complaint is a free gift to all suppliers to improve and be seen in a positive light. I'm sure they have "monitors" within this community. My thanks to the engineers at Sky for resolving my problem
