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Discussion topic: Tv Programmes won't load

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This message was authored by Anita64 This message was authored by: Anita64

Tv Programmes won't load

Tv shows won't load when message says Please wait for your programme to load. Kicks you off saying there was a technical issue with this channel please try again later. This is the same for all channels.

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Tv Programmes won't load

Posted by a Superuser, not a Sky employee. Find out more

@Anita64 try rebooting the sky glass by turning it off at the plug for 30 seconds.

 

If this issue still crops up its likely the network connectoin the glass is getting. So if the reboot doesn't fix it on a more permanent basis, if yu are using Wifi to connect i'd suggest trying to switch to ethernet and see if that improves it, or vice versa.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by Chocolate+Granny This message was authored by: Chocolate+Granny

Re: Tv Programmes won't load

We're having the same problem. Tried rebooting tv and broadband several times, but programmes only load for a short time and then stop again!!!

How can this be rectified? 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Tv Programmes won't load

Posted by a Superuser, not a Sky employee. Find out more

@Chocolate+Granny wrote:

We're having the same problem. Tried rebooting tv and broadband several times, but programmes only load for a short time and then stop again!!!

How can this be rectified? 


As per the post above, if you are connected via Wifi you need to switch it over to ethernet. This will prove if the issue is the strength and stability of your Wifi network.

 

Once you have connected via an ethernet cable, go into the Glass settings and ensure the Wifi is set to disabled. Then unplug the Glass TV for 1 minute to reboot it ( this is ensure the Wifi is disabled).



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


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