Terrible picture quality on 55 inch Sky Glass

[Dazzasky]

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@David07 wrote:

I'm new to this group and this thread looks very relevant to my issue.  I just got a new 55' Sky Glass 6 weeks ago and I'm really surprised and disappointed with the picture quality (mainly live sports which is the main reason I signed up). 

I called sky today and talked through all the points below. In fairness the support team were very helpful and, after a few tests, they agreed to send a new TV.  Hopefully this may resolve it otherwise I might have to look at rhe stream option. 

key issues: 

Faint black lines on live sport

Clear different colour blacks

Hazy white from side view

Pixelated

UHD picture really poor worse

Live Sport and movies are washed out and white/hazy on movies and sports

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You would be better off buying yourself a decent tv and taking out Sky Stream @David07 

[Jones_The_Cat]

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@David07 wrote:

key issues: 

Faint black lines on live sport

Clear different colour blacks

Hazy white from side view

Pixelated

UHD picture really poor worse

Live Sport and movies are washed out and white/hazy on movies and sports

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These issues will not be fixed with a new Glass TV. Some may be improved slightly, but it's important to remember that Sky Glass is a mass-produced, mid-range LED back-lit LCD VA-type panel. Colours will always fade when viewed off-axis - it's a downside of the panel type used.

As others have suggested, you will be much better served with a better spec'd, more modern smart TV with a Stream puck attached. It offers much better value, future-proofing and flexibility than Glass.   

[David07]

Ok thank you all. I think best option is to request a refund and switch to the puck. I'm still amazed that a brand new TV has such a low spec and poor picture quality. My 10 year old Sony had an amazing picture! 

[Fothergill1]

@David07 I have had Glass for 18 months and recently purchased a new Samsung Smart TV and soundbar.  I then changed my subscription from Glass to a Stream puck and am delighted with the result.  I just wish I had done it ages a ago.

Good luck.

[Jporch316]

@Fothergill1 

Just to be different I just picked up used a 55 inch used glass set 8 months old to replace my 43 inch on Facebook

absolutely dirt cheap! And spot on .....

[Fothergill1]

@Jporch316  Well done for picking up a bargain.  The resale value of a 2nd hand Glass TV is very poor and so far I haven't found a buyer for my 55" model.  It's currently sitting behind the couch until my wife gets fed up with it 🤣

[Jporch316]

@Fothergill1 

I think the seller was pretty much glad to get rid of it in the end ...... it's a big old unit 

I've got to say the reset and activate / add to my account process was a breeze and took about 1 minute. Unfortunately no amount of twisting can get the remote back to life 

don't even dare escalate me ....😂😂👍

[Fothergill1]

@Jporch316  the best advice I can give you for the remote is ..............bleep bin 🗑️ 🤣

[Mick61]

I've had the same problem with ours after 4 weeks they changed ours 2 year warranty runs out in Feb 2024 rang them 2 days becouse of picture quality again they told they are aware of the problem.they just said will replace it new one coming tomorrow 6th Jan 2024. I've read on line it's a problem with cheap screens which are put in sky glass tvs.😡😡😡😡

[David07]

@Mick61 did they say they would send a new TV in one day? I was told 3 weeks! Let me know what the new TV is like. Thanks 

[Steve_83]

If I were any of you replying to this thread  I'd forget about a replacement Sky Glass. It's a waste of your time.

I got sent two and they were no different in any meaningful way. The panel they are using is just too poor a quality for the type of TV that it is especially for the overall price you end up paying.

You will never get something that can compete even with even a 5 year old Samsung or equivalent unless you buy a much higher QLED set.

Coupled with the lower streaming quality of Sky's service in general you won't end up happy. I switched to Sky stream and I'm so glad I did becuse I know that if I decide to stream from a non Sky stream device I will get a decent picture quality from that.

I do actually like the Sky stream service though because of the content it provides and not the picture quality itself which is very low in my opinion.

I don't know how anyone can be happy with Sky Glass it's one of life's strange mysteries to me. My original TV was the same size and pretty old and wasn't a top Samsung in anyway but it's was instantly noticeable how poor the sky glass was in comparison. I never felt right about it from the moment I started to watch it. No replacement will solve that.

[David07]

@Steve_83 That pretty clear and my mind is made up now. I'm going to cancel the replacement TV and switch to Stream. Thanks!

[Fothergill1]

@David07 I recently moved from Sky Glass to a new OLED Samsung TV and stream puck and don't regret it at all.  The combination of an OLED TV with the Puck gives an outstanding picture.

[David07]

I finally got through to the Sky team that could support with switching from Glass to Stream (passed around various teams before I spoke to the Glass Loyalty Team).

As I was outside the 31 days they need to confirm whether they can refund my TV - I paid upfront. Anyone else pay upfront and get a full refund or not? 

[TimmyBGood]

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@David07 wrote:

As I was outside the 31 days they need to confirm whether they can refund my TV - I paid upfront. Anyone else pay upfront and get a full refund or not? 

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The issue isn't the payment: it's that outside the cooling-off period your grounds for rejection are a claim under consumer protection legislation that the set isn't as described / of satisfactory quality / fit for purpose, and Sky can choose to contest this because it's going to cost them money to accept.