Technical

[James5011]

I'm having Internet issues and have an engineer for that coming out, but my sky won't let me do anything. It says sorry,because of a technical issue,you're currently experiencing a limited service. Wont let me get off this screen to chose a different network or hdmi. I have turned off my sky for over 5 minutes and goes straight back to this screen. No buttons work I.e home button. It's so annoying as I could use my dvd player or xbox whilst this Internet is being sorted. Or even use my phone to send data. 

[GD1]

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@James5011 wrote:

 It's so annoying as I could use my dvd player or xbox whilst this Internet is being sorted. Or even use my phone to send data. 

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Of course you can use your DVD or Xbox as that isn't reliant on a broaband feed being active, your Gkass TV however is.

And yes you can use your phone over 4G/5G as that again isn't reliant on you having a live broadband feed.

[James5011]

It's stuck on the technical issue screen. You can't access settings or hdmi or anything! Press the home button and keeps refreshing the same technical issue page. Only 1 button works and that's to search, audio output and turn the mic on and off. 

 

[MarkGoldsmith]

I'd suggest trying to connect the Sky Glass to your router via an ethernet cable and see if that gets the home screen to load. I suspect the error message is being caused beacuse the Glass is having network connectivity issues.