Unable to upgrade via online app

[Callum007247]

Anybody experiencing difficulties upgrading or changing via app

[Jones_The_Cat]

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@Callum007247 wrote:
Anybody experiencing difficulties upgrading or changing via app

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Upgrading or changing what exactly? 

[Callum007247]

Adding glass to my package. It goes round in circles. From "let's get started" button on the glass offer to.." it seems you already have a great deal" and thunder we go back to let's get started. It's nonsense. Even when I called they couldn't complete an order for glass..pathetic

[Callum007247]

What? No reply. If today's nonsense is a forerunner for future customer service then it doesn't bode well. Not just for me but for anyone with an issue that you would assume could be solved quite easily... sky are woeful and I wouldn't recommend to anyone...

[GD1]

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@Callum007247 wrote:

What? No reply. If today's nonsense is a forerunner for future customer service then it doesn't bode well. Not just for me but for anyone with an issue that you would assume could be solved quite easily... sky are woeful and I wouldn't recommend to anyone...

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 You need to be aware this is not Sky Customer services, your are talking to other customers via the forum.  If you already have a stream puck you need to place the order for the Glass TV over the phone.

[Laing1]

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@Callum007247 wrote:

What? No reply. If today's nonsense is a forerunner for future customer service then it doesn't bode well. Not just for me but for anyone with an issue that you would assume could be solved quite easily... sky are woeful and I wouldn't recommend to anyone...

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@Callum007247 do you already have Sky Q ?

[MarkGoldsmith]

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@Callum007247 wrote:

What? No reply. If today's nonsense is a forerunner for future customer service then it doesn't bode well. Not just for me but for anyone with an issue that you would assume could be solved quite easily... sky are woeful and I wouldn't recommend to anyone...

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Not sure why you think you would get a response from Sky for a post on a public forum.

[Exiled-in-HH]

@Callum007247 You will have to persist perhaps the next Sky CSs agent will be more lucky😟

Have considered getting a good quality TV and Sky Puck?

[Jporch316]

@Callum007247 

If you are in contract with sky q you cannot switch to glass / stream in the app 

you will need to call sky as the cs will need to arrange a contract swap 

[Exiled-in-HH]

@Callum007247 Some community guidance....

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

[Jporch316]

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@Exiled-in-HH wrote:

@Callum007247 Some community guidance....

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

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Why ?

[Exiled-in-HH]

@Jporch316 What🤔

[Callum007247]

I was looking for people who relate and maybe gave a solution based on experience NOT sky staff...

[Laing1]

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@Callum007247 wrote:

I was looking for people who relate and maybe gave a solution based on experience NOT sky staff...

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@Callum007247 no Sky staff have responded to your posts we are all customers Sky staff are clearly marked as Sky staff