Switched to sky glass from sky Q, want a refund instead of credit

[Mark737]

Recently switched to sky glass from skyQ, so I'm now £92 in credit on my account but the full amount has come out again this month so I need the £92 refunded now instead of credit.

[Jporch316]

@Mark737 

You will need to contact sky directly to discuss . This forum is fellow customers only ........

[Daniel0210]

@Mark737 

Refunds normally take about six weeks from the last day of your Sky Q connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.

As stated by @Jporch316 you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.