Charge taken after leaving sky

[Jimrey]

I have been charged for a new contract when I have actually went with another supplier.

[Daniel0210]

@Jimrey 

What service did you cancel?

How did you cancel?

When did you cancel? 

Did Sky acknowledge the cancellation via an email?

[caesarome]

@Jimrey 

Was this for TV or Broadbamd or both of them ?

What date were you billed on each month with Sky ?

What date did your services start with your new supplier ?

[Jimrey]

Broadband,  contract finished 8th of this month,  informed them of changing provider two weeks ago and even had call from them about my leaving. 

[Jimrey]

 Cancellation was done through new provider and had calls and emails from sky regarding my leaving  them.  Charge was taken off on the date of me leaving of contract finishing. 

[Daniel0210]

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@Jimrey wrote:
I have been charged for a new contract 

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@Jimrey 

So, have you been charged for a new contract or the final bill of your subscription? Bills are generated 14 days before your payment date at which point you were still a customer and charges like this are normal. Any overpayment should be reimbursed in about 6 weeks.,

[Jimrey]

New  contract payment, that's why I was leaving them. To late with an offer to try and keep men and new supplier was cheaper and a better download speed.

[Daniel0210]

@Jimrey 

What do future bills show?

[caesarome]

@Jimrey 

Do you see a credit on what will have been your next bill ?