Stuck with films and tv programmes that I have already watched but they are staying on my continue

[Lara73]

I have sky glass and all was great u til the last few weeks where films and tv programmes that I have already watched are remaining on my 'Continue Watching' list and it is so annoying!  Today I tried a Factory Reset on my tv and it has not fixed the problem - same films and tv programmes in the Continue Watching but!  I'm going insane!!  Can anyone help??

[Jporch316]

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@Lara73 wrote:

I have sky glass and all was great u til the last few weeks where films and tv programmes that I have already watched are remaining on my 'Continue Watching' list and it is so annoying!  Today I tried a Factory Reset on my tv and it has not fixed the problem - same films and tv programmes in the Continue Watching but!  I'm going insane!!  Can anyone help??

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Factory reset is not recommended without a sky operative on a call with you as it can delink the tv from your account 

also the viewing data is stored on sky servers and not on the tv so will reappear. 

@Fothergill1  has a very comprehensive set of instructions on the CW rail hopefully he can share it here for you 

[Lara73]

There is no answer to my issue on the other persons list of subjects 

[Fothergill1]

Hi @Lara73  The subject of removing items from the continue watching rail is my pet hate with the Sky streaming platform.  Some time ago I made myself a list to help me remember for the future. I will cut and paste it below and hopefully this will help you as well.  Some may be a little out of date by now but in general most of the methods will work.

The most common method which generally works with Sky, Discovery, ITVX  and Disney is to select the programme from the CW rail and fast forward it to the end.  If it is a series then also run the last episode of the series to the end otherwise the next episode will appear in the CW rail.

Depending on the App you watched from there are so many different ways to remove programmes from CW. Some you have to do on your TV and others on your Laptop etc.  I made myself a list to help me remember in the future. Hopefully this will help you as well:

Do on Glass TV:

Apple TV - select from Up Next list with a LONG press / remove

Netflix - Select from CW / remove from CW on next page

Sky, Discovery, ITVX & Disney - run programme to credits and allow to run to the end.  If a series do the same with the final episode of the series.  (It may take a while to disappear)

My5 - Go to settings and select Clear Watch History

Do on laptop:

BBC iPlayer  - CW / Manage full list (on right of screen) / remove

Ch4 / CW - go to My4 > / edit / select then remove

Paramount - Hover over programme and untick  

Prime - Go to CW rail and hover over programme for another menu select 3 dots & then hide (you can’t actually  delete)

Sometimes it can take a while for the programme to disappear and on other occasions they stubbornly remain. It's a bit of a lottery. I made the mistake recently of playing something from the Ch4 App which I decided was rubbish so I wound it through to the end but now every week the next episode appears.  I have not found a way to stop this as it has never been in my playlist and when I check the App it is not showing there in the My4 list.  Anyway, I have given up and will just have to run it through each week until the series finishes 😫.

Good luck, I hope this helps.

[Dazzasky]

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@Lara73 wrote:

I have sky glass and all was great u til the last few weeks where films and tv programmes that I have already watched are remaining on my 'Continue Watching' list and it is so annoying!  Today I tried a Factory Reset on my tv and it has not fixed the problem - same films and tv programmes in the Continue Watching but!  I'm going insane!!  Can anyone help??

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This is one of my biggest pet hates about Sky Glass/Stream is that we cannot delete programmes of the continue rail. This should be a fundamental option that customers have @Lara73