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Discussion topic: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED

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This message was authored by: Peterigugu

PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED

I have paid my outstanding bill but my tv streaming has not been reinstated 

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This message was authored by: mikealanr

Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED

Posted by a Superuser, not a Sky employee. Find out more

Hi @Peterigugu 

 

This is a customer to customer forum so no one here can access your account. However you need to pay your balance (and it clear with Sky) and have a new continuous payment method set up for them to reinstate services:

 

https://www.sky.com/help/articles/reinstate-a-sky-account-my-sky

 

It can take up to 24 hours. If you believe they should have been reinstated you will need to call Sky.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: SKY1992bf

Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED

Posted by a Superuser, not a Sky employee. Find out more

@Peterigugu  as well as paying have you also setup a new continuous payment method 


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This message was authored by: Exiled-in-HH

Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED

Some guidance.....

 

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

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This message was authored by: MarkGoldsmith

Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED

Posted by a Superuser, not a Sky employee. Find out more

Also depending how long your bill was outstanding you may have to pay the next one as well before services are restored.

 

You should note that restoring services isn't instant as payment isn't instant to Sky. You have to wait for the money to leave your bank account and be received by Sky, and for Sky to then process this and mark is as paid against your account. So it could take up to 48 hours after payment was made for services to be restored.

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