Discussion topic: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED
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Message posted on 09 Jan 2024 11:56 AM
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PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED
I have paid my outstanding bill but my tv streaming has not been reinstated
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All Replies
Message posted on 09 Jan 2024 12:25 PM
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Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED
Hi @Peterigugu
This is a customer to customer forum so no one here can access your account. However you need to pay your balance (and it clear with Sky) and have a new continuous payment method set up for them to reinstate services:
https://www.sky.com/help/articles/reinstate-a-sky-account-my-sky
It can take up to 24 hours. If you believe they should have been reinstated you will need to call Sky.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 09 Jan 2024 12:35 PM
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Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED
@Peterigugu as well as paying have you also setup a new continuous payment method
Message posted on 09 Jan 2024 12:48 PM
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Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED
Some guidance.....
https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members
Message posted on 09 Jan 2024 02:06 PM
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Re: PAID OUTSTANDING BILL BUT SERVICE NOT REINSTATED
Also depending how long your bill was outstanding you may have to pay the next one as well before services are restored.
You should note that restoring services isn't instant as payment isn't instant to Sky. You have to wait for the money to leave your bank account and be received by Sky, and for Sky to then process this and mark is as paid against your account. So it could take up to 48 hours after payment was made for services to be restored.
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